Exception agent
Manual enforcement of freight policies across thousands of weekly invoices is an unattainable goal. Loop's Exception Agent transforms this process by identifying discrepancies and launching automated disputes instantly, ensuring every exception is resolved and your policies are strictly maintained.
The end of manual exception management
Every invoice discrepancy means drafting disputes, chasing carriers, and reconciling outcomes manually. Loop's Exception Agent eliminates that entirely, handling every dispute autonomously via email so your team can focus on higher-value work.
Zero-touch dispute resolution
The Exception Agent automatically detects discrepancies, initiates disputes, tracks resolution, and ensures correct payment, without human intervention.
Disputes resolved in minutes
The agent interprets carrier responses, retrieves supporting documents, and drafts accurate replies within minutes.
Stronger carrier relationships
By meeting carriers in their inbox and responding consistently, the Exception Agent reduces friction and builds stronger vendor partnerships.
From detection to resolution, fully autonomous.
Loop's Exception Agent works directly from the policies your team has already configured in Loop, so every dispute is initiated and resolved according to your exact business rules, not a generic playbook.
As shipment volumes grow, the agent scales with them. Every exception is pursued to true resolution regardless of volume, so savings are never left on the table due to team capacity constraints.
Meet carriers where they already work.
Most exception tools require carriers to log into a portal they don't know and navigate an interface that adds friction to every interaction. Loop's Exception Agent works entirely via email, the channel carriers already live in.
Carriers reply directly to dispute emails with updated invoices or missing documents. The agent interprets their response, retrieves any supporting documentation, and updates the dispute status, typically within minutes.
Enforce every policy. At scale.
Loop's Exception Agent works directly from the policies your team has already configured in Loop, so every dispute is initiated and resolved according to your exact business rules, not a generic playbook.
As shipment volumes grow, the agent scales with them. Every exception is pursued to true resolution regardless of volume, so savings are never left on the table due to team capacity constraints.
Why teams choose Loop's Exception Agent
We get much higher accuracy building and training our own logistics-focused AI models when compared to generic API based models, like ChatGPT, that cannot handle supply chain tasks with enough precision and speed.
Scale without scaling headcount
As shipment volumes grow, the agent grows with them. Exception management capacity scales automatically, no rehiring or retraining required.
Full audit trail
Every dispute is logged, tracked, and auditable. Finance always knows what was disputed, why, and how it was resolved, without chasing emails or digging through spreadsheets.
Your team stays in control
For complex cases the agent flags for human review rather than sending automatically, so your team has oversight without being in the weeds of every dispute.
ROI from day one
The Exception Agent begins resolving disputes autonomously from deployment, delivering measurable recovery within weeks, not months.
The Loop impact
Across every size, every industry, the results speak for themselves.
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Frequently asked questions
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