Real-time shipment visibility
Strengthen customer loyalty with real-time, click-to-porch insights to proactively manage customer satisfaction and to audit your carrier's performance.
Delight your customers with
transparent, resilient deliveries
Once a shipment leaves your dock, it enters a "black box," leaving you powerless to prevent delays or manage customer expectations until it’s too late. Take back control with Loop.
Deliver superior experiences
Reduce costly WISMO calls and protect loyalty by detecting delays early and proactively communicating status updates before a delivery is missed.
Tune network operations
Gain real-time shipment visibility to identify bottlenecks, adjust carrier mix, and prevent surcharges without waiting for end-of-month reports.
Audit carrier performance
Don’t just audit invoices and contracts. Enforce carrier accountability by tracking service-level performance against initial commit dates.
Simplify claims management
Automate the detection and filing of lost or damaged shipment claims to recover revenue faster and reduce administrative burden.
Real-time shipment tracking
Eliminate the "black box" of logistics with click-to-porch visibility that begins the moment a label is created. Our platform ingests over 20 billion scans annually across all modes and carriers, standardizing messy data into a single, accurate view.
With a wide range of custom dashboards and reports, you can track every package in real-time to monitor network velocity, confirm delivery status, and ensure your shipments are moving as promised, regardless of the carrier used.
Delivery risk detection
Shift from reactive damage control to proactive management with our predictive "at-risk" logic. We automatically flag shipments that are stalling, dwelling, or projected to miss their commit date—often before the carrier even reports a delay.
With early detection, your team can intervene immediately, keeping packages moving and managing customer expectations before a missed delivery becomes a lost customer.
Key performance analytics
Stop relying on anecdotal evidence and start managing with hard data. Our customizable dashboards provide a real-time command center for your logistics operations, tracking critical KPIs like on-time delivery percentages, carrier service levels, and dwell times.
Drill down by carrier, service type, or distribution center to identify root causes of poor performance and hold your partners accountable with objective scorecards.
Proactive customer care
Turn potentially negative delivery experiences into brand-building moments. Using our advanced Webhooks technology, you can automatically push branded, proactive status updates to your customers the moment an exception occurs.
Inform customers of delays, revised delivery dates, or successful arrivals without them ever needing to pick up the phone, significantly reducing WISMO inquiries and costly appeasements.
Granular service-level audit
Ensure you are getting exactly what you paid for by auditing carrier performance against contractual commitments. We track every shipment’s actual transit time against the carrier’s specific commit date and service guarantee.
Carrier performance data not only powers accurate carrier scorecards for negotiations but also integrates seamlessly with our audit platform to automatically identify and recover refunds for service failures.
Strengthen customer loyalty with proactive services.
Chat with our team of transportation data experts to get started today.