How a Medical Technology Company Onboarded to Loop in 90 Days
Loop transformed freight audit from a fragmented back-office process into a strategic source of cost recovery, financial visibility, and operational control.
Freight audit becomes a recovery engine
Three months after onboarding onto Loop, this medical technology company turned freight audit from a blind spot into a recovery engine, catching overcharges its old process could never see.
The shift covered all six of their transportation modes, plus customs and warehousing. The new payments process came online in the same 90-day onboarding.
A fast-growing medtech company outgrows legacy freight audit
The company designs and manufactures a medical device used across hospitals, outpatient clinics, and patients' homes. Supporting that business means running a complex, multi-modal logistics network spanning ocean, air, drayage, LTL, FTL, parcel, customs, and warehousing, carried by a deliberately diverse mix of carriers chosen for specialized healthcare handling requirements and a custom parcel contract.
Behind that network sits the cost-center discipline of a fast-scaling medical devices business, where every invoice has to be coded correctly to track spend across sales, marketing, and warehousing budgets.
Four challenges of their legacy system
Until early 2026, the company's freight audit and payments ran through a legacy freight audit and pay provider built on manual, sample-based processes. That provider had served the company well, but it wasn't built for the way the company needed to operate as it grew.
Four gaps stood out:
- Manual GL coding: The company had to enter the right cost-center code by hand on over 83% of their invoices—a huge drain on time and resources.
- Limited inbound visibility: Their existing system provided audit coverage of just 35% of inbound bills of lading. Most inbound freight spend moved through to payment unchecked.
- Separate parcel and freight silos: Audit ran in one system while parcel ran in separate tools and spreadsheets, two systems and two motions.
- Manual payment settlement: The legacy provider generated reports, and the company paid externally, with all reconciliation falling to its own team.
"Our previous FAP solution was just not picking up enough data. It's not granular enough," the company's transportation manager said.
Loop delivered one platform for every mode, in 90 days
The company worked closely with the Loop team to onboard its entire audit and payments operation onto Loop's AI-native Logistics Data Platform. Implementation started in November 2025 and went live in February 2026, a roughly 90-day onboarding covering every mode plus payments.
What went live:
- Multi-mode rate audit across LTL, FTL, ocean, drayage, air, parcel, customs, and warehousing, replacing the freight-only scope of the legacy system.
- Custodial Payments, where Loop runs scheduled payment runs and delivers a universal funding file directly into the company's ERP, removing the manual external-settlement step.
- Automated GL coding and cost allocation, with Loop's rules engine allocating by reference, address, and category the same way on every invoice.
- AI-driven audit with configurable rules that let Loop's operations team write standard operating procedures the model could learn from, something the legacy system had no way to do.
- Custom rate calculators built for the company's specialty carriers and its custom parcel contract.
- An onboarding safety net that checked new invoices against historical records from the legacy system, to prevent double-paying anything already settled.
The impact: improved data, operations, and intelligence
The transformation maps to Loop's three pillars: trustworthy data, automated operations, and the decision intelligence they unlock together.
Data
- 35% → 52% audit coverage on inbound freight within two months, exposing an extra $1.2M of freight spend to contract validation
- 11x increase in overcharge findings, since invoice-level audit catches what a sampled process can't
Operations
- 17% → 98%+ touchless GL coding, with manual coding down from 83% of invoices to under 2%, a shift projected to save $760K+ over three years
- Unified data and modes: All six modes, plus customs, warehousing, and a new payments process, now run on one platform
Intelligence
- $173K in annualized savings from overcharges the old model couldn't see
- 3.7x incremental return on the investment
- Real-time exception queues replaced the old email-and-spreadsheet process
In their words
"This could be a game changer when it comes to how we look at transportation financially," the company's transportation manager said after seeing the new platform in action.
Three months in, the shift is already visible: freight audit and payments run on one platform instead of several, manual work has become the exception instead of the norm, and overcharges that used to go unnoticed are now getting caught and recovered. For other companies still running freight audit the old way, sampled, manual, and disconnected from payments, this is what the alternative looks like.
Medical Device
